When it comes to the infrastructure needed for the successful operation of a tourist destination, one of the main services that come to the mind of most, are those that revolve around accommodation. The term does not do justice to the massive array of accommodation types and classes that provide the necessary services to their target market segment, based on budget, preference, and location. It should be noted that whilst price ranges differ based on the quality of the offering, there are a few expectations that must be met regardless, such as cleanliness and staff friendliness. There is no question about the fact that nothing makes a customer more upset than a dirty room and a rude staff, given that, accommodations should try to look after their visitors in order to lay the groundwork for a return visit.
For accommodation businesses to cater to their visitors in an effective and highly qualitative manner, the staff working there needs to be up to par. Given the successful growth of tourism in the past decades, it is no surprise that dedicated staff schooling institutions exists which are aimed at training skilled professionals that can deal with foreseen and unforeseen situations. As it is impossible to lay out regulations and protocols for every circumstance, a well-trained staff can make the difference between a positive and a negative lasting impression in the mind of the customer.
Due to the competitive nature of the market, accommodation businesses have tried all sorts of marketing ploys in order to attract more visitors through their doors. There are the usual discount programs and addon services, but there are also attempts at projecting a certain brand image, either by appealing to their environment-friendly way of operating to associating their image to that of famous artists or personalities. Stay tuned for more updates.